Terms of service - bootcamps

CoGrammar offers online and on-site bootcamps, which each have different Terms of Services. By becoming a Student with us - defined as someone who has processed payment to start an online Bootcamp with us - and for the duration of your Bootcamp with us, you are bound by the relevant Terms and Conditions below depending on whether your bootcamp is on-site or online. In addition, you are bound by all further clauses regarding payments, refunds, and disenrollment stated below regardless of whether you are an on-site or online Student.

Online bootcamps terms & conditions

By using any and all services disseminated by CoGrammar, you are bound to and agree to the following terms and conditions:

• Unless otherwise specified under a limited-time promotion/campaign, CoGrammar does NOT guarantee you a job upon completion. However, as part of your bootcamp, you will have access to our ongoing career guidance and support services which include but are not limited to technical CV curation, portfolio amplifying, online career coaching from expert tech recruiters, mock interviews with our technical team, and an exclusive referral to our network of hiring partners.
• Our Marketing team may from time to time use messages, quotes, or testimonials by currently enrolled or previously enrolled students in promoting CoGrammar bootcamps, and disseminate them through its marketing channels at any point.
• Dropping out of the bootcamp - Our curriculum builds cumulatively with each subsequent module tying into the previous. Throughout the bootcamp we’re able to see who is lagging behind or might need more mentorship to ensure they keep up with the rest of the cohort. However, should you decide to not pursue your bootcamp or terminate your enrolment at any point for whatever reason, you will forfeit all your remaining mentor support and will not be eligible for any refund except as provided for under the current Refund Policy.
• Pausing the bootcamp - Students on the full-time track are not allowed to pause or put their studies on hold once the cohort has started. Breaks may be allowed only under certain exceptional circumstances and these would be granted at the sole discretion of the Company. However, part-time students may take a break for up to a maximum of one (1) month on their bootcamp.
• Refunds - Refunds are governed by our Refund Policy detailed in clause 2.3 below. All amounts qualifying for a refund are subject to a “Cancellation Fee” defined in clause 2.3 below.
• Referrals - You may refer a friend, partner or family member and both of you will receive a 10% discount on the bootcamp price. This discount is only eligible to existing and or newly joining students, and on Upfront Payments for either the full-time or part-time track. To refer someone, please send an email to admissions@cogrammar.com with full details of your referral, once their registration has been confirmed and identity verified, you will receive a written approval of your discount with further instructions on how both of you will proceed with the payment.
• Access to content - All students will gain access to a dedicated online dashboard and a personal student content folder. All full-time students and part-time students who have paid upfront will have access to an entire module of their content at a time. Part-time students who are on a monthly subscription plan will have their content staggered according to weekly schedules and monthly milestones.
• Non-Payment - Monthly or installment payments are due on or before the 5th of each month to ensure access to the campus is not restricted. Failure to make payments or to provide sufficient notice of delayed payments could result in restricted content or delay in your graduation. Please contact your mentor or support advisor should you have any questions around non-payment once you have registered.
• We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Payments, cancellations and refunds

Paid Subscriptions to enrol on a Bootcamp can be purchased either by: (1) paying a monthly subscription fee; or (2) making a prepayment that gives you access to CoGrammar support for a specific time period ("Pre-Paid Period"). If you have paid for a Pre-Paid Period, your enrolment will automatically terminate at the end of the Pre-Paid Period.

Unless your Paid Subscription has been purchased as a Pre-Paid Period, your payment will automatically renew at the end of the subscription period, unless you cancel your Paid Subscription through your subscription page before the end of the current subscription period. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the Free Service.

Refund requests meeting all requirements will be processed by the CoGrammar Student Success team within forty-five (45) working days in line with the Refund Policy detailed in clause 2.3 below.

CoGrammar may change the price for the Paid Subscriptions or Pre-Paid Period (for periods not yet paid for) from time to time. Price changes for Paid Subscriptions will take effect at the start of the next subscription period following the date of the price change. Should CoGrammar adjust pricing, we endeavour to provide at least 7 days' notice to existing customers on recurring subscription prior to changes taking effect. If you do not agree with the price changes, you have the right to reject the change by unsubscribing from the CoGrammar support prior to the price change going into effect. Please therefore make sure you read any such notification of price changes carefully.

CoGrammar may change the price for the Paid Subscriptions or Pre-Paid Period (for periods not yet paid for) from time to time. Price changes for Paid Subscriptions will take effect at the start of the next subscription period following the date of the price change. Should CoGrammar adjust pricing, we endeavour to provide at least 7 days' notice to existing customers on recurring subscription prior to changes taking effect. If you do not agree with the price changes, you have the right to reject the change by unsubscribing from the CoGrammar support prior to the price change going into effect. Please therefore make sure you read any such notification of price changes carefully

Refund policy

Definitions:

"Online Bootcamp Cancellation":

This refers to all cancellations by students, who are enrolled in our Online Bootcamp.

"Immersive Bootcamp Cancellation":

This refers to all cancellations by students, who are enrolled in our Immersive Bootcamp.

"Cancellation fee":

This is a compulsory, non-refundable fee amounting to 15% of the Tuition Fee for a Pre-Paid Period, that is subject to the terms as set out in the “Refund Table” below.

"Maximum Qualifying Refund Amount":

This is a percentage of the Tuition Fee for a Pre-Paid Period that qualifies to be refunded to the student, after a further deduction of the applicable Cancellation Fee, in respect of total fees paid.

Refund and cancellation:

Kindly take note that all refunds will be made within forty-five (45) working days from the date of withdrawal or cancellation and will be determined in the following manner:

Upon the date on which we receive notification of the student’s intention to withdraw or cancel their enrollment for the Bootcamp, the following steps for the refund process ensue.

Scenarios for refund:

• At any time before the commencement date of your Bootcamp, you may cancel your Bootcamp and receive an amount equivalent to the monies paid by you for the relevant Pre-Paid period less 15% cancellation fee.
• Once the Bootcamp has commenced on its scheduled date and the Student elects to cancel the Bootcamp, the week by week Refund Policy applies.
• "Online Bootcamp cancellation" will be based on a 100% refund of the Tuition Fee paid for a Pre-Paid Period, subject to the deduction of a 15% cancellation fee.
• "Immersive Bootcamp cancellation" will be based on a 100% refund of the Tuition Fee paid for a Pre-Paid Period, subject to the deduction of a 15% cancellation fee.

Additional rules for refund:

1. The Company will attempt to remedy the cause of the “refund request” by means of conciliation and mediation before resorting to a final refund. This will be based on the legal terms and conditions as well as contractual obligations between the parties.
2. In the event that a student's expected progression is less than 50% of the "Expected Progress" as shown on the student's dashboard. The partial refund amount will be 50% less than the "Maximum Possible Qualifying Refund," as stipulated in the "Refund Table". Kindly refer to the Disenrollment policy for further terms and conditions.
3. If you wish to cancel or intend to withdraw your registration from a bootcamp, a request must be sent to CoGrammar Customer Support support@cogrammar.com
4. The refund is based on the last date of attendance alternatively, the date of cancellation or withdrawal, with reference drawn to the "Maximum Possible Qualifying Refund" in the "Refund Table".

Refund Table:

Online full-time bootcamp
Payment: Once Off payment
Bootcamp duration: 12 Weeks

Online part-time bootcamp
Payment: Once Off payment
Bootcamp duration: 24 Weeks

CoGrammar reserves its right to amend these amounts and/or percentages at any time, at their discretion. Students will be duly notified of any amendments thereto. Students are bound by the terms of this refund policy.

Pause policy terms & conditions

Our Bootcamps run on a fixed schedule of 3 months full time and 6 months part time online. We aim to maintain a consistent cohort progress and a stable student community at all times, therefore as a standard policy we do not allow students to take a break or pause at any point throughout their bootcamp(s).

However, we do understand that emergencies happen and that sometimes a student can be affected by special circumstances beyond control. A pause is therefore allowed under extenuating circumstances and the conditions listed in this document. CoGrammar reserves the right of sole discretion in all decisions relating to a pause, or any other sort of extension. Please refer to the Ts & Cs applicable below:

Acceptable Reasons for Course Pausing:

• Pre-planned travelling
• Medical Emergencies
• Family Emergencies
• Work schedule

*For each of the above reasons, relevant evidence shall be required upon the pausing request

1. All pausing requests are to be submitted through this form for processing by the Support team. We reserve the right to approve or decline a pause request based on the reason(s) provided.
   1. You may consider a pause as approved only upon receipt of written approval from a member of the CoGrammar Support team.
   2. Any pause taken without prior written approval from a member of the CoGrammar support team will be considered invalid and your mentor support for the duration of their pause will lapse.
2. You may not request to pause your course within one week (7 days) after the start date. In the case where this is unavoidable, your start date will automatically be pushed back and will be advised to start your bootcamp afresh with the next cohort. This is applicable to online students.
3. If you are on a monthly payment plan and your request to pause is received after 3 weeks (21 days) of your most recent monthly re-subscription, you will have the rest of that month’s support forfeited and will be liable to pay the full monthly subscription renewal fee before you are allowed to resume. This is applicable to both online students.
4. If you have paid for the full bootcamp upfront and granted a pause during your bootcamp, your paused time will be added at the back of your original support end date.
   1. Online students are allowed up to one month (30 days) maximum pause, failing which, the student may be liable to pay re-enrollment fee upon return.
   2. You may not request to pause your course more than twice within the same bootcamp.

Disenrollment policy

This policy sets out the rules of attendance on our programmes and the minimum requirements to pass a programme under the Job Guarantee and the Promotion. The table below sets out the requirements for a student to pass the relevant programme (the rows marked "Failing") and the number of attempts allowed to meet these requirements (the rows marked "Attendance")). Note that these rules may vary from our usual Disenrollment Policy, and are set to align to the commitment we expect from students for us to be able to offer a Job Guarantee.

If a student fails a programme by not meeting the required grades in the allocated number of resubmissions for their relevant programme, they will be disenrolled from the programme and no longer allowed to study or graduate from the programme.

If a student fails a programme by not attending the required on-site or online mentor sessions is absent from our campus for 3 days consecutively, or a part-time online students misses 2 online mentor calls in a month), they will be disenrolled from the programme and no longer allowed to study or graduate from the programme.

Attendance for on-site programmes is tracked daily by our platform and on-site lecturers and teaching assistants. Attendance for on-line programmes is tracked by login times on our platform and sign-in to online mentor calls/tutorial sessions. Students agree that this tracking is the final authoritative record of their attendance, and no other information may be used to substitute our attendance records.

Grading is determined on a 16 point basis for each task submitted on a bootcamp. 16 points are distributed across the 4 areas of skill, one being ‘Completeness’. Students must achieve the minimum grades within the allocated resubmissions below for tasks (smaller assignments) and capstone projects (larger assignments) at the minimum grades set out below for their programme. Grades assigned through a code review system. Students agree that this grading is the final authoritative record of their grading, and no other informed may be used to substitute our grading records.

that this grading is the final authoritative record of their grading, and no other informed may be used to substitute our grading records.

Table: Grading policy

Certified Full Stack Web & Software Engineer Bootcamp

This bootcamp (also referred to as our "Immersive Bootcamp") represents our most advanced and comprehensive learning experience. This Immersive bootcamp teaches both software engineering and full stack web development principles to students over a 6-month period that combines online learning with up to 12 formal, personal check-ins. By signing up for this Immersive bootcamp, you agree to abide by all the terms and conditions for our on-site bootcamps, general terms and conditions, and our student codes of conduct.

This bootcamp is available for International students. By signing up for this bootcamp, you acknowledge and agree to the following:

1. CoGrammar does not guarantee a 3-month internship to international students. The guaranteed 3-month internship is only available for students based in South Africa who meet the requirements to live and work legally in South Africa.
2. International students will still have full access to other CoGrammar post-graduate career services, including further portfolio development and interview preparation.
3. The SAQA accreditation for this Immersive Bootcamp is valid in South Africa, but may not be recognised in other countries or territories.
4. International students taking this Immersive Bootcamp will have to attend all expected personal check-in sessions and other formal check-ins required to graduate. These personal check-ins may be attended remotely through agreed-upon internet communication technologies.

Availing discounts

You may only avail a maximum of one discount or promotional offer at any given time. Discounts may not be combined with any other ongoing offer/promotion/discount.