B. Terms of Service - Bootcamps

Hyperion Development offers online coding bootcamps. By becoming a Student with us - defined as someone who has processed payment to start an online Bootcamp with us - and for the duration of your Bootcamp with us, you are bound by the relevant Terms and Conditions below. In addition, you are bound by all further clauses regarding payments, bootcamp progression, refunds, and disenrollment.

Payments, Cancellations, and Cooling off

Paid Subscriptions can be purchased either by (1) paying a monthly subscription fee; or (2) pre-payment giving you access to Hyperion support for a specific time period (“Pre-Paid Period”). If you have purchased a Paid Subscription upfront, your Paid Subscription will automatically terminate at the end of the Pre-Paid Period.

If you register for a Paid Subscription, you may change your mind for any or no reason and receive a refund to the extent of all monies paid less the “Tuition Deposit” within seven (7) calendar days (the “Cooling-off Period”).
Tuition Deposit: A non-refundable 15% of all monies paid to HyperionDev for a coding bootcamp subscription.

Refunds will not, however, be provided after the Cooling-off Period.

Unless your Paid Subscription has been purchased as a Pre-Paid Period, your payment will automatically renew at the end of the subscription period, unless you cancel your Paid Subscription through your subscription page before the end of the current subscription period. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the Free Service.

However, if you cancel your payment or Paid Subscription and/or terminate any of the Agreements (1) after the Cooling-off Period is over (where applicable), or (2) before the end of the current subscription period, we will not refund any subscription fees already paid to us.

If you wish to receive a refund before the Cooling-off Period is over, you must contact Customer Support.

Refund requests meeting all requirements will be processed by Hyperion Development within 20 working days.

Hyperion Development may change the price for the Paid Subscriptions or Pre-Paid Period (for periods not yet paid for) from time to time. Price changes for Paid Subscriptions will take effect at the start of the next subscription period following the date of the price change. Should Hyperion Development adjust pricing, we endeavour to provide at least 7 days' notice to existing customers on recurring subscription prior to changes taking effect. If you do not agree with the price changes, you have the right to reject the change by unsubscribing from the Hyperion Development support prior to the price change going into effect. Please therefore make sure you read any such notification of price changes carefully.

Pause Policy Terms & Conditions

Our Bootcamps run on a fixed schedule of 3 months full time and 6 months part time online. We aim to maintain a consistent cohort progress and a stable student community at all times, therefore as a standard policy we do not allow students to take a break or pause at any point throughout their bootcamp(s).

However, we do understand that emergencies happen and that sometimes a student can be affected by special circumstances beyond control. A pause is therefore allowed under extenuating circumstances and the conditions listed in this document. HyperionDev reserves the right of sole discretion in all decisions relating to a pause, or any other sort of extension.Please refer to the Ts & Cs applicable below:

Acceptable Reasons for Course Pausing:

• Pre-planned travelling
• Medical Emergencies
• Family Emergencies
• Work schedule

*For each of the above reasons, relevant evidence shall be required upon the pausing request

1. All pausing requests are to be submitted through this form for processing by the Support team. We reserve the right to approve or decline a pause request based on the reason(s) provided.
   1. You may consider a pause as approved only upon receipt of written approval from a member of the HyperionDev Support team.
   2. Any pause taken without prior written approval from a member of the HyperionDev Support team will be considered invalid and your mentor support for the duration of their pause will lapse.
2. You may not request to pause your course within one week (7 days) after the start date. In the case where this is unavoidable, your start date will automatically be pushed back and will be advised to start your bootcamp afresh with the next cohort.
3. If you are on a monthly payment plan and your request to pause is received after 3 weeks (21 days) of your most recent monthly re-subscription, you will have the rest of that month’s support forfeited and will be liable to pay the full monthly subscription renewal fee before you are allowed to resume.
4. If you have paid for the full bootcamp upfront and are granted a pause during your bootcamp, your paused time will be added at the back of your original support end date. Online students are allowed up to one month (30 days) maximum pause, failing which, the student may be liable to pay a re-enrollment fee of GBP £170 upon return.
5. You may not request to pause your course more than twice within the same bootcamp.

Switching Policy and Process

3.1 Switching between modes of study (Full Time vs Part Time)

• Students may switch between modes of study if it's at least 5 working days before the start date of their programme, with an administration fee of $160 and will receive a partial refund (in line with our Refund Policy) for the difference in programmes fees within 20 working days.

• If a student on a full time mode of study would like to switch, this can only be done within the first month of their programme, i.e. within 30 days of their start date. Otherwise, switching is not allowed at all.
  • If switching from a more expensive programme to a less expensive one, e.g from on-site full-time to online part-time, an administrative fee will be applicable. This will be automatically deducted from any relevant partial refund the student may be eligible for.
  • If switching from a less expensive to a more expensive programme, the difference in fees will need to be settled in advance, including an administration fee of $160.

3.2 Switching between subject of study

• Students may switch between the subject of study (for example from Data Science to Software Engineering) if it's at least 5 working days before the start date of their programme. This switch will incur an administration fee of $160.
• Students who switch within the first 30 days of starting a programme will be required to pay an additional fee, equal to 50% of the additional cost of 1 month of support (if they are on a monthly installments payment plan). They will also be charged the administration fee of $160. Once payment and the switching process has been confirmed, the student will be disenrolled from their current programme, and they will start the new programme on the next intake date.

Disenrollment Policy

This policy sets out what is required of students to complete the program successfully. We require that students abide by our Attendance, Submission and Terms and Conditions so that they can make full use of our resources and facilities, get the most out of our courses, and be fully prepared to enter a professional programming environment.

When it comes to tracking attendance, our online programmes are tracked automatically by our platform, whereby the system captures login times and sign-ins to online mentor calls, tutorial, work sessions, and lectures. It remains each individual student’s responsibility to ensure that their attendance is recorded on each specific day. Students agree that this tracking is the final authoritative record of their attendance, and no other information may be used to substitute our attendance records.

As noted in onboarding, grading is determined on a 16-point basis for each task submitted on a bootcamp. 16 points are distributed across the 4 areas of skill. Students must achieve a minimum of 75% for all tasks before they are able to move on to the next level of their bootcamp. These grades are assigned through a code review system. Students agree that this grading is the final authoritative record of their grading, and no other information may be used to substitute our grading records.

Any student found not adhering to our terms and conditions will risk immediate disenrollment and possible permanent expulsion. Decisions will be based on collated data and the specific circumstances of each specific case. For more information on our Code of Conduct, refer to our Code of Conduct policy.

If a student falls within the following criteria, they are at risk of disenrollment:

Study Times

• If a student is unwilling to resubmit a task that falls under the required 75% task grade, or if the student resubmits a task that scores under 75% or there was no attempt to apply any of the recommended changes in their resubmission.
• If a student misses the pre-scheduled check in call with support regarding their upcoming installment payment or if an online student misses 2 or more scheduled calls with a mentor.

If any of the above occurs, an intervention will be held in an attempt to remediate the situation. If the behaviour continues after the intervention, the student may be disenrolled. This will be at the discretion of the HyperionDev.