Terms of service - bootcamps

CoGrammar offers online and on-site bootcamps, which each have different Terms of Services. By becoming a Student with us - defined as someone who has processed payment to start an online Bootcamp with us - and for the duration of your Bootcamp with us, you are bound by the relevant Terms and Conditions below depending on whether your bootcamp is on-site or online. In addition, you are bound by all further clauses regarding payments, refunds, and disenrollment stated below regardless of whether you are an on-site or online Student.

Online bootcamps terms & conditions

By using any and all services disseminated by CoGrammar, you are bound to and agree to the following terms and conditions:

• Unless otherwise specified under a limited-time promotion/campaign, CoGrammar does NOT guarantee you a job upon completion. However, as part of your bootcamp, you will have access to our ongoing career guidance and support services which include but are not limited to technical CV curation, portfolio amplifying, online career coaching from expert tech recruiters, mock interviews with our technical team, and an exclusive referral to our network of hiring partners.
• Our Marketing team may from time to time use messages, quotes, or testimonials by currently enrolled or previously enrolled students in promoting CoGrammar bootcamps, and disseminate them through its marketing channels at any point.
• Dropping out of the bootcamp - Our curriculum builds cumulatively with each subsequent module tying into the previous. Throughout the bootcamp we’re able to see who is lagging behind or might need more mentorship to ensure they keep up with the rest of the cohort. However, should you decide to not pursue your bootcamp or terminate your enrolment at any point for whatever reason, you will forfeit all your remaining mentor support and will not be eligible for any refund except as provided for under the current Refund Policy.
• Pausing the bootcamp - Students on the full-time track are not allowed to pause or put their studies on hold once the cohort has started. Breaks may be allowed only under certain exceptional circumstances and these would be granted at the sole discretion of the Company. However, part-time students may take a break for up to a maximum of one (1) month on their bootcamp.
• Refunds - Refunds are governed by our Refund Policy detailed in clause 2.3 below. All amounts qualifying for a refund are subject to a “Cancellation Fee” defined in clause 2.3 below.
• Referrals - You may refer a friend, partner or family member and both of you will receive a 10% discount on the bootcamp price. This discount is only eligible to existing and or newly joining students, and on Upfront Payments for either the full-time or part-time track. To refer someone, please send an email to admissions@cogrammar.com with full details of your referral, once their registration has been confirmed and identity verified, you will receive a written approval of your discount with further instructions on how both of you will proceed with the payment.
• Access to content - All students will gain access to a dedicated online dashboard and a personal student content folder. All full-time students and part-time students who have paid upfront will have access to an entire module of their content at a time. Part-time students who are on a monthly subscription plan will have their content staggered according to weekly schedules and monthly milestones.
• Non-Payment - Monthly or installment payments are due on or before the 5th of each month to ensure access to the campus is not restricted. Failure to make payments or to provide sufficient notice of delayed payments could result in restricted content or delay in your graduation. Please contact your mentor or support advisor should you have any questions around non-payment once you have registered.
• We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Payments, cancellations and refunds

Paid Subscriptions to enrol on a Bootcamp can be purchased either by: (1) paying a monthly subscription fee; or (2) making a prepayment that gives you access to CoGrammar support for a specific time period ("Pre-Paid Period"). If you have paid for a Pre-Paid Period, your enrolment will automatically terminate at the end of the Pre-Paid Period.

Unless your Paid Subscription has been purchased as a Pre-Paid Period, your payment will automatically renew at the end of the subscription period, unless you cancel your Paid Subscription through your subscription page before the end of the current subscription period. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the Free Service.

Refund requests meeting all requirements will be processed by the CoGrammar Student Success team within forty-five (45) working days in line with the Refund Policy detailed in clause 2.3 below.

CoGrammar may change the price for the Paid Subscriptions or Pre-Paid Period (for periods not yet paid for) from time to time. Price changes for Paid Subscriptions will take effect at the start of the next subscription period following the date of the price change. Should CoGrammar adjust pricing, we endeavour to provide at least 7 days' notice to existing customers on recurring subscription prior to changes taking effect. If you do not agree with the price changes, you have the right to reject the change by unsubscribing from the CoGrammar support prior to the price change going into effect. Please therefore make sure you read any such notification of price changes carefully.

CoGrammar may change the price for the Paid Subscriptions or Pre-Paid Period (for periods not yet paid for) from time to time. Price changes for Paid Subscriptions will take effect at the start of the next subscription period following the date of the price change. Should CoGrammar adjust pricing, we endeavour to provide at least 7 days' notice to existing customers on recurring subscription prior to changes taking effect. If you do not agree with the price changes, you have the right to reject the change by unsubscribing from the CoGrammar support prior to the price change going into effect. Please therefore make sure you read any such notification of price changes carefully

Refund policy

Definitions:

"Online Bootcamp Cancellation":

This refers to all cancellations by students, who are enrolled in our Online Bootcamp.

"Immersive Bootcamp Cancellation":

This refers to all cancellations by students, who are enrolled in our Immersive Bootcamp.

"Cancellation fee":

This is a compulsory, non-refundable fee amounting to 15% of the Tuition Fee for a Pre-Paid Period, that is subject to the terms as set out in the “Refund Table” below.

"Maximum Qualifying Refund Amount":

This is a percentage of the Tuition Fee for a Pre-Paid Period that qualifies to be refunded to the student, after a further deduction of the applicable Cancellation Fee, in respect of total fees paid.

Refund and cancellation:

Kindly take note that all refunds will be made within forty-five (45) working days from the date of withdrawal or cancellation and will be determined in the following manner:

Upon the date on which we receive notification of the student’s intention to withdraw or cancel their enrollment for the Bootcamp, the following steps for the refund process ensue.

Scenarios for refund:

1. At any time before the commencement date of your Bootcamp, you may cancel your Bootcamp and receive an amount equivalent to the monies paid by you for the relevant Pre-Paid period less 15% cancellation fee.
2. Once the Bootcamp has commenced on its scheduled date and the Student elects to cancel the Bootcamp, the week by week Refund Policy applies.
• "Online Bootcamp cancellation" will be based on a 100% refund of the Tuition Fee paid for a Pre-Paid Period, subject to the deduction of a 15% cancellation fee.
• "Immersive Bootcamp cancellation" will be based on a 100% refund of the Tuition Fee paid for a Pre-Paid Period, subject to the deduction of a 15% cancellation fee.
3. Purchases made from REED.co.uk: If you have purchased a course from Reed.co.uk, you may cancel your purchase of the course from the platform within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called the "Reed Cancellation Period". Note that if you redeem your voucher during the Reed Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.

Additional rules for refund:

1. The Company will attempt to remedy the cause of the “refund request” by means of conciliation and mediation before resorting to a final refund. This will be based on the legal terms and conditions as well as contractual obligations between the parties.
2. In the event that a student's expected progression is less than 50% of the "Expected Progress" as shown on the student's dashboard. The partial refund amount will be 50% less than the "Maximum Possible Qualifying Refund," as stipulated in the "Refund Table". Kindly refer to the Disenrollment policy for further terms and conditions.
3. If you wish to cancel or intend to withdraw your registration from a bootcamp, a request must be sent to CoGrammar Customer Support support@cogrammar.com
4. The refund is based on the last date of attendance alternatively, the date of cancellation or withdrawal, with reference drawn to the "Maximum Possible Qualifying Refund" in the "Refund Table".

Refund Table:

Online full-time bootcamp
Payment: Once Off payment
Bootcamp duration: 12 Weeks

Online part-time bootcamp
Payment: Once Off payment
Bootcamp duration: 24 Weeks

CoGrammar reserves its right to amend these amounts and/or percentages at any time, at their discretion. Students will be duly notified of any amendments thereto. Students are bound by the terms of this refund policy.

Certified Full Stack Web & Software Engineer Bootcamp

This bootcamp (also referred to as our "Immersive Bootcamp") represents our most advanced and comprehensive learning experience. This Immersive bootcamp teaches both software engineering and full stack web development principles to students over a 6-month period that combines online learning with up to 12 formal, personal check-ins. By signing up for this Immersive bootcamp, you agree to abide by all the terms and conditions for our on-site bootcamps, general terms and conditions, and our student codes of conduct.

This bootcamp is available for International students. By signing up for this bootcamp, you acknowledge and agree to the following:

1. CoGrammar does not guarantee a 3-month internship to international students. The guaranteed 3-month internship is only available for students based in South Africa who meet the requirements to live and work legally in South Africa.
2. International students will still have full access to other CoGrammar post-graduate career services, including further portfolio development and interview preparation.
3. The SAQA accreditation for this Immersive Bootcamp is valid in South Africa, but may not be recognised in other countries or territories.
4. International students taking this Immersive Bootcamp will have to attend all expected personal check-in sessions and other formal check-ins required to graduate. These personal check-ins may be attended remotely through agreed-upon internet communication technologies.

Disenrollment policy

Introduction

This policy sets out the criteria that come into play that might lead to students facing disenrollment from their bootcamp.

What does disenrollment mean?

Disenrollment is when a student is removed from their bootcamp due to not adhering to our terms and conditions policies and the academic requirements outlined in the guide to graduation that the student will agree to when starting their bootcamp. Disenrollment does not mean that you will get your money back, we have a refund policy in place that will align with this policy and will determine if there is any refund payable.

What do you need to adhere to in order to avoid possible disenrollment?

We require that students abide by our Attendance, Progression, Grading, Plagiarism and Terms and Conditions policies so that they can make full use of our resources and facilities, get the most out of our courses, and be fully prepared to enter a professional programming environment.

Attendance

So what does attendance entail?

Attendance is the time that you spend on-site or on our online platform to ensure that you're progressing on your bootcamp.

For online programmes, attendance entails being active on our education support platforms and the handing in of tasks on the student dashboard. Our platform automatically tracks this by capturing login times and sign-ins to online mentor calls, tutorial and work sessions. On-site attendance is taken by our lecturers and on-site mentors.

We recommend that you spend at least 8 to 10 hours a day on campus or online as a full time student and 4 to 5 hours as a part-time student. We do, however, understand that some students work faster than others and might not require as much attendance as is recommended. If this is the case then you and your mentor need to discuss this so that a note can be made on your student profile. Obviously, if you are behind then the recommended attendance will be what you as a student must adhere to. If you are not attending, and this shows in your progression rate, you might risk disenrollment from the bootcamp.

If a student falls within the following criteria, they are at risk of disenrollment:

• Where an onsite student’s attendance falls below 80%, which will be checked on a monthly basis, or if they are absent without valid reason for a period of 3 consecutive days without communication regarding potential extenuating circumstances.

Study Times

• If a student is unwilling to resubmit a task that falls under the required 75% task grade, or if the student resubmits a task that scores under 75% or there was no attempt to apply any of the recommended changes in their resubmission.
• If a student misses the pre-scheduled check in call with support regarding their upcoming installment payment or if an online student misses 2 or more scheduled calls with a mentor.

Our responsibility

Our Education Team will motivate and support you all the way but attendance is up to you - we can’t force you to attend.

Mentors will be checking in with their students on a weekly basis each Friday and should there be poor or no attendance for a week, take this up with the student. A note will also be made on your student file to ensure there is a record of this failure to attend. If there is poor attendance for a second week then the mentor will hand over the matter to Student Success where the Student Progression Associate (SPA) will reach out to the student to discuss the matter. In the case where a student has a sponsor, the sponsor will also be notified.

Should there be renewed commitment from the student (and sponsor where applicable), the SPA will hand back the matter to the Education Team, where the mentor will assess the student’s progression and assist in getting them back on track. The mentor will keep in contact with the SPA (and the sponsor where applicable) to ensure that the student stays on track for the duration of the bootcamp.

The student’s responsibility

The student should ensure that they adhere to the recommended attendance as is set out for their specific option and mode of study. In cases where attendance is not possible, the student (or the student’s sponsor) needs to discuss this with their allocated Mentor. In a case where a student is unable to attend and needs to pause their bootcamp, the necessary pause process needs to be followed.

This said, students should ensure that they check in with their mentor at least once a week and should indicate if they will not be attending or active on our education support platforms. Should a student fall behind in progression on the bootcamp, their mentor will be reaching out to them to determine why this is happening and intervention might be put in place to ensure that the student does not fall too far behind. If there is no activity or attendance for more than 2 weeks, then the student will be handed over to Student Success for further action.

Progression

What is the progression rate?

The progression rate looks at where a student needs to be in their bootcamp in order to graduate within the given time, and then where they actually are. For example, if a student should be on task 10 at a specific point in their bootcamp but they are only on task 5 then their progression rate will be 50%. If they were on task 10 in this example, their progression should be 100%. If they are on task 12 and should only be on task 10 then their progression will be on 120%.

Our responsibility

Our mentors check in with their students on a weekly basis to ensure that any students that are falling behind are assisted to get back on track. Should a student fall under 75% progression, the mentor will intervene to try and get the student back on track.

The student’s responsibility

Once a student falls under 75% progression, the student will then be given 2 weeks to catch up on their bootcamp and get it above 75%. If they are not able to do so, the student will be handed over to Student Success for discussions around the continuation of studies.

Should a student reach the end date of their bootcamp without completion, they will have to make arrangements to extend this end date or risk disenrollment when their support runs out. It is thus vital to stay ahead with progression and work with one’s mentor to ensure progression is where it needs to be to complete the bootcamp before or on time.

With Pause requests, as a standard policy, we do not allow students to take a break or pause at any point throughout their bootcamp(s). However, we do understand that emergencies happen and that sometimes a student can be affected by special circumstances beyond control. A pause is therefore allowed under extenuating circumstances and the conditions listed our Pause Policy.

It is worthwhile to note that even if a pause is requested, it might not be approved. It is up to the student to ensure that they plan accordingly should they not be able to pause their bootcamp. Also note, even if a pause request is approved, it does not mean that payment arrangements will also be placed on hold - these will go ahead as agreed upon at the start of the bootcamps.

Grading

As noted in onboarding, grading is determined on a 16-point basis for each task submitted on a bootcamp. 16 points are distributed across the 4 areas of skill. Students must achieve a minimum of 75% for all tasks before they are able to move on to the next level of their bootcamp. These grades are assigned through a code review system. Students agree that this grading is the final authoritative record of their grading, and no other information may be used to substitute our grading records.

Our responsibility

We will make sure that our students receive value adding and actionable feedback on their tasks within the agreed upon turnaround times.

The student’s responsibility

Our students need to make sure they are trying their best to achieve 75% or above for all tasks. If by the third time they are still not able to complete a task on the required standard or if they have made no attempt to correct the pointed out errors that were highlighted by the code reviewer or mentor, they shall be handed over to Student Success for discussion around continuation of their bootcamp.

Plagiarism

It is vital that all students (and their sponsors) read through the plagiarism policy to make sure that they understand what constitutes plagiarism at HyperionDev.

Our responsibility

As a proud academic institution, we take plagiarism very seriously.

If a reviewer suspects that there is plagiarism in a task that you submit, the following procedures will take place:

First offence: Your mentor/lecturer will discuss the incident with you to discern the reason behind the suspected plagiarism. Your mark received will be halved (e.g. if the work would have been 80%, you will receive 40%) and you will need to resubmit. The mentor/lecturer will bring the incident to the attention of the Education Operations Manager and the Head of Education and it will be kept on record.

Second offence: You will receive 0% for the task and a meeting will be arranged with you, your mentor/lecturer, the Education Operations Manager and/or the Head of Education and your sponsor (if applicable) to discuss further action. Unless significant changes are made, you will risk disenrollment. This incident is kept on record.

Third offence: You will receive 0% for the task and a hearing will be arranged with you, your mentor/lecturer, the Education Operations Manager (if applicable), the Head of Education (if applicable) and your sponsor (if applicable). An Impartial Party will be appointed as the Chairperson to oversee the hearing. At this point, it is at the Chairperson’s discretion whether to disenroll you or take other actions they deem appropriate. This incident is kept on record.

The student’s responsibility

It is vital that all students (and their sponsors) read through the plagiarism policy to make sure that they understand what constitutes plagiarism at HyperionDev. Once there is an understanding of this, the student must ensure that they actively refrain from transgressing in this regard.

Terms and Conditions

Any student found not adhering to our terms and conditions will risk immediate disenrollment and possible permanent expulsion. Decisions will be based on collated data and the specific circumstances of each specific case. For more information on our Code of Conduct, refer to our Code of Conduct policy.

Our responsibility

We have made our terms and conditions available on our website as well as other processes and areas of adherence during onboarding to the bootcamp. We reserve the right to make changes. to these documents but will ensure to communicate this with our students (and their sponsors).

The student’s responsibility

Our students (and Sponsors) need to make sure they take the time to read through our terms and conditions. We do not take responsibility for any documentation that was not clearly read as it is all freely available to our students (and their sponsors).

Intervention

If any of our students are found to fall in one of the above criteria, an intervention will be held in an attempt to remediate the situation. If the behaviour continues after the intervention, the student may be disenrolled. This will be at the discretion of HyperionDev.

Where there are allegations of HyperionDev’s staff being at fault, proper investigation of the matter will take place in accordance with our internal investigations policies and an outcome from this will then determine the relevant action that will be taken. The outcome determined by the investigation will be final.

It is important to again note that we have a refund policy in place which will determine if a refund amount is applicable, and if it is, what that amount will be.

Emergency pause policy terms & conditions

Our Bootcamps run on a fixed schedule for three to six (3-6) months full-time (with the latter only being for the Immersive bootcamp) and six to twelve (6-12) months part-time (with the latter only being for the Immersive), either online or onsite. We aim to maintain consistent cohort progress and a stable student community at all times. Therefore, as a standard policy, we do not allow students to take a break/leave/holiday at any point during their bootcamp enrollment period.

The Emergency Pause Policy is only intended for use in genuine personal emergencies. It remains the student's (or sponsor's) responsibility to ensure that they keep up to date with their work and plan to ensure they are able to continue their studies in the face of commonplace challenges (e.g. hardware or software problems, loss of Internet connectivity, etc). We recognise that sometimes in the course of regular life, students face various challenges and begin to fall behind or become overwhelmed; in these circumstances the correct procedure is for the student to reach out to our Student Success department, which will assist them in organising academic support to help them cope and catch up.

Emergency Pauses are considered under the following conditions:

• In the case of a medical emergency where the student is unable to work, the student may submit a concession request, with appropriate supporting documentation.
• In the case of a death or serious illness in the immediate family, the student may submit a concession request; here, a death certificate would be required as supporting documentation.

All Emergency Pause requests will be considered on merit on a case-by-case basis. In some cases, provisional approval may be granted, contingent on the receipt of appropriate supporting documentation within a period specified to the student. Where provisional approval is granted but supporting documentation is not forthcoming within a period of 30 days, the Emergency Pause will be considered not to have been granted, but the administration fee will be not waived.

All Emergency Pause requests are to be submitted through this form for processing by the Student Success team. HyperionDev reserves the right of sole discretion in all decisions relating to an Emergency Pause, or any other sort of extension.

1. Note that, should the student’s Emergency Pause request be approved:
1. written approval from a member of the HyperionDev Support team will be provided (to avoid any miscommunication, no Emergency Pause request will be considered to have been granted without this and so it is vital for you as a student to ensure that you receive it, and save it to a safe place);
2. an administration fee of R3,000 is due within 48 hours of approval;
3. any pause taken without prior written approval from a member of the HyperionDev Support team will be considered invalid and your support for the duration of the requested period will lapse
2. Ordinarily, no student may request an Emergency Pause within one week (7 working days) of beginning a bootcamp, or during the Immersive bootcamp. In a case where this is unavoidable (e.g. a death in the immediate family), the student’s start date will automatically be pushed out and they will be advised to start their bootcamp afresh with the next cohort. This provision applies to both online and onsite students.
3. If an Emergency Pause is approved, the maximum pause period granted will be one month (30 days). If the student does not return to their studies after this period, they will be disenrolled from the bootcamp.
1. If an Emergency Pause is granted for an onsite full-time student, they will only be allowed back onto campus when the cohort immediately after them reaches the point the student was at when the Emergency Pause was instituted. This is to ensure the student returns to a position where their progress is aligned with the campus schedule of lectures for their bootcamp, so that they can resume their studies at the appropriate point.
4. For students paying monthly instalments, an Emergency Pause will not result in a pause of installments or a payment holiday.
5. If disenrollment occurs, the student shall still be liable for any outstanding tuition fees. This is applicable to both online and onsite students.
6. Students may not request an Emergency Pause more than once within the same bootcamp enrollment period.

Availing discounts

You may only avail a maximum of one discount or promotional offer at any given time. Discounts may not be combined with any other ongoing offer/promotion/discount.