By using services disseminated by CoGrammar (UK) Ltd ("CoGrammar") you are bound to various terms & conditions, depending on the services you use. These terms are set out on this page, which sets for the following terms and conditions.
By accessing this website, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.
The materials on CoGrammar's website are provided "as is". CoGrammar makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, CoGrammar does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall CoGrammar or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on CoGrammar's Internet site, even if CoGrammar or a CoGrammar authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
CoGrammar has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by CoGrammar of the site. Use of any such linked web site is at the user's own risk.
CoGrammar may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
Any claim relating to CoGrammar's website shall be governed by the laws of the Republic of South Africa without regard to its conflict of law provisions.
Interactions to be conducted by users of this any sites within the CoGrammar domain/ownership and its subsidiaries are to follow bone fide practices. Users who:
Will have any and all services provided by CoGrammar and its subsidiaries terminated with the user immediately and indefinitely.
CoGrammar offers online and on-site bootcamps, which each have different Terms of Services. By becoming a Student with us - defined as someone who has processed payment to start an online Bootcamp with us - and for the duration of your Bootcamp with us, you are bound by the relevant Terms and Conditions below depending on whether your bootcamp is on-site or online. In addition, you are bound by all further clauses regarding payments, refunds, and disenrollment stated below regardless of whether you are an on-site or online Student.
By using any and all services disseminated by CoGrammar, you are bound to and agree to the following terms and conditions:
Paid Subscriptions to enrol on a Bootcamp can be purchased either by: (1) paying a monthly subscription fee; or (2) making a prepayment that gives you access to CoGrammar support for a specific time period ("Pre-Paid Period"). If you have paid for a Pre-Paid Period, your enrolment will automatically terminate at the end of the Pre-Paid Period.
Unless your Paid Subscription has been purchased as a Pre-Paid Period, your payment will automatically renew at the end of the subscription period, unless you cancel your Paid Subscription through your subscription page before the end of the current subscription period. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the Free Service.
Refund requests meeting all requirements will be processed by the CoGrammar Student Success team within forty-five (45) working days in line with the Refund Policy detailed in clause 3.3.2 below.
CoGrammar may change the price for the Paid Subscriptions or Pre-Paid Period (for periods not yet paid for) from time to time. Price changes for Paid Subscriptions will take effect at the start of the next subscription period following the date of the price change. Should CoGrammar adjust pricing, we endeavour to provide at least 7 days' notice to existing customers on recurring subscription prior to changes taking effect. If you do not agree with the price changes, you have the right to reject the change by unsubscribing from the CoGrammar support prior to the price change going into effect. Please therefore make sure you read any such notification of price changes carefully.
CoGrammar may change the price for the Paid Subscriptions or Pre-Paid Period (for periods not yet paid for) from time to time. Price changes for Paid Subscriptions will take effect at the start of the next subscription period following the date of the price change. Should CoGrammar adjust pricing, we endeavour to provide at least 7 days' notice to existing customers on recurring subscription prior to changes taking effect. If you do not agree with the price changes, you have the right to reject the change by unsubscribing from the CoGrammar support prior to the price change going into effect. Please therefore make sure you read any such notification of price changes carefully
Hyperion Dev Banking details used for all payments:
Kindly take note that all refunds will be made within forty-five (45) working days from the date of withdrawal or cancellation and will be determined in the following manner:
Upon the date on which we receive notification of the student’s intention to withdraw or cancel their enrollment for the Bootcamp, the following steps for the refund process ensue.
Online full-time bootcamp
Payment: Once Off payment
Bootcamp duration: 12
Weeks
Online part-time bootcamp
Payment: Once Off payment
Bootcamp duration: 24
Weeks
Week completed since the scheduled Bootcamp commencement date | Maximum Possible Qualifying Refund as a % of Tuition Fee (subject to a further Cancellation Fee to the extent of 15% of the Tuition Fee) |
---|---|
1 | 60% |
2 | 40% |
3 | 25% |
4 | 10% |
After the 4th Week | 0% |
CoGrammar reserves its right to amend these amounts and/or percentages at any time, at their discretion. Students will be duly notified of any amendments thereto. Students are bound by the terms of this refund policy.
This bootcamp (also referred to as our "Immersive Bootcamp") represents our most advanced and comprehensive learning experience. This Immersive bootcamp teaches both software engineering and full stack web development principles to students over a 6-month period that combines online learning with up to 12 formal, personal check-ins. By signing up for this Immersive bootcamp, you agree to abide by all the terms and conditions for our on-site bootcamps, general terms and conditions, and our student codes of conduct.
This bootcamp is available for International students. By signing up for this bootcamp, you acknowledge and agree to the following:
This policy sets out the criteria that come into play that might lead to students facing disenrollment from their bootcamp. Please note that this is subject to change depending on programmes, especially fully funded scholarship programmes such as our Department for Education Bootcamps, and on fully funded programmes students may be disenrolled with less notice or via a stricter policy than outlined here.
What does disenrollment mean?
Disenrollment is when a student is removed from their bootcamp due to not adhering to our terms and conditions policies and the academic requirements outlined in the guide to graduation that the student will agree to when starting their bootcamp. Disenrollment does not mean that you will get your money back, we have a refund policy in place that will align with this policy and will determine if there is any refund payable.
What do you need to adhere to in order to avoid possible disenrollment?
We require that students abide by our Attendance, Progression, Grading, Plagiarism and Terms and Conditions policies so that they can make full use of our resources and facilities, get the most out of our courses, and be fully prepared to enter a professional programming environment.
So what does attendance entail?
Attendance is the time that you spend on-site or on our online platform to ensure that you're progressing on your bootcamp.
For online programmes, attendance entails being active on our education support platforms and the handing in of tasks on the student dashboard. Our platform automatically tracks this by capturing login times and sign-ins to online mentor calls, tutorial and work sessions. On-site attendance is taken by our lecturers and on-site mentors.
We recommend that you spend at least 8 to 10 hours a day on campus or online as a full time student and 4 to 5 hours as a part-time student. We do, however, understand that some students work faster than others and might not require as much attendance as is recommended. If this is the case then you and your mentor need to discuss this so that a note can be made on your student profile. Obviously, if you are behind then the recommended attendance will be what you as a student must adhere to. If you are not attending, and this shows in your progression rate, you might risk disenrollment from the bootcamp.
If a student falls within the following criteria, they are at risk of disenrollment:
Study Times
On-site | Online | |||
---|---|---|---|---|
Full-time | Part-time | Full-time | Part-time | |
Required hours of study | 10:00-16:00 Monday to Friday required attendance at our campus | 17:00-19:00 Tuesdays to Thursdays required attendance at our campus | Minimum 40 hours per week. | Minimum 10 hours per week. |
Our responsibility
Our Education Team will motivate and support you all the way but attendance is up to you - we can’t force you to attend.
Mentors will be checking in with their students on a weekly basis each Friday and should there be poor or no attendance for a week, take this up with the student. A note will also be made on your student file to ensure there is a record of this failure to attend. If there is poor attendance for a second week then the mentor will hand over the matter to Student Success where the Student Progression Associate (SPA) will reach out to the student to discuss the matter. In the case where a student has a sponsor, the sponsor will also be notified.
Should there be renewed commitment from the student (and sponsor where applicable), the SPA will hand back the matter to the Education Team, where the mentor will assess the student’s progression and assist in getting them back on track. The mentor will keep in contact with the SPA (and the sponsor where applicable) to ensure that the student stays on track for the duration of the bootcamp.
The student’s responsibility
The student should ensure that they adhere to the recommended attendance as is set out for their specific option and mode of study. In cases where attendance is not possible, the student (or the student’s sponsor) needs to discuss this with their allocated Mentor. In a case where a student is unable to attend and needs to pause their bootcamp, the necessary pause process needs to be followed.
This said, students should ensure that they check in with their mentor at least once a week and should indicate if they will not be attending or active on our education support platforms. Should a student fall behind in progression on the bootcamp, their mentor will be reaching out to them to determine why this is happening and intervention might be put in place to ensure that the student does not fall too far behind. If there is no activity or attendance for more than 2 weeks, then the student will be handed over to Student Success for further action.
What is the progression rate?
The progression rate looks at where a student needs to be in their bootcamp in order to graduate within the given time, and then where they actually are. For example, if a student should be on task 10 at a specific point in their bootcamp but they are only on task 5 then their progression rate will be 50%. If they were on task 10 in this example, their progression should be 100%. If they are on task 12 and should only be on task 10 then their progression will be on 120%.
The student’s responsibility
Once a student falls under 75% progression, the student will then be given 2 weeks to catch up on their bootcamp and get it above 75%. If they are not able to do so, the student will be handed over to Student Success for discussions around the continuation of studies.
Should a student reach the end date of their bootcamp without completion, they will have to make arrangements to extend this end date or risk disenrollment when their support runs out. It is thus vital to stay ahead with progression and work with one’s mentor to ensure progression is where it needs to be to complete the bootcamp before or on time.
With Pause requests, as a standard policy, we do not allow students to take a break or pause at any point throughout their bootcamp(s). However, we do understand that emergencies happen and that sometimes a student can be affected by special circumstances beyond control. A pause is therefore allowed under extenuating circumstances and the conditions listed our Pause Policy.
It is worthwhile to note that even if a pause is requested, it might not be approved. It is up to the student to ensure that they plan accordingly should they not be able to pause their bootcamp. Also note, even if a pause request is approved, it does not mean that payment arrangements will also be placed on hold - these will go ahead as agreed upon at the start of the bootcamps.
As noted in onboarding, grading is determined on a 16-point basis for each task submitted on a bootcamp. 16 points are distributed across the 4 areas of skill. Students must achieve a minimum of 75% for all tasks before they are able to move on to the next level of their bootcamp. These grades are assigned through a code review system. Students agree that this grading is the final authoritative record of their grading, and no other information may be used to substitute our grading records.
Our responsibility
We will make sure that our students receive value adding and actionable feedback on their tasks within the agreed upon turnaround times.
The student’s responsibility
Our students need to make sure they are trying their best to achieve 75% or above for all tasks. If by the third time they are still not able to complete a task on the required standard or if they have made no attempt to correct the pointed out errors that were highlighted by the code reviewer or mentor, they shall be handed over to Student Success for discussion around continuation of their bootcamp.
It is vital that all students (and their sponsors) read through the plagiarism policy to make sure that they understand what constitutes plagiarism at HyperionDev.
Our responsibility
As a proud academic institution, we take plagiarism very seriously.
If a reviewer suspects that there is plagiarism in a task that you submit, the following procedures will take place:
First offence: Your mentor/lecturer will discuss the incident with you to discern the reason behind the suspected plagiarism. Your mark received will be halved (e.g. if the work would have been 80%, you will receive 40%) and you will need to resubmit. The mentor/lecturer will bring the incident to the attention of the Education Operations Manager and the Head of Education and it will be kept on record.
Second offence: You will receive 0% for the task and a meeting will be arranged with you, your mentor/lecturer, the Education Operations Manager and/or the Head of Education and your sponsor (if applicable) to discuss further action. Unless significant changes are made, you will risk disenrollment. This incident is kept on record.
Third offence: You will receive 0% for the task and a hearing will be arranged with you, your mentor/lecturer, the Education Operations Manager (if applicable), the Head of Education (if applicable) and your sponsor (if applicable). An Impartial Party will be appointed as the Chairperson to oversee the hearing. At this point, it is at the Chairperson’s discretion whether to disenroll you or take other actions they deem appropriate. This incident is kept on record.
The student’s responsibility
It is vital that all students (and their sponsors) read through the plagiarism policy to make sure that they understand what constitutes plagiarism at HyperionDev. Once there is an understanding of this, the student must ensure that they actively refrain from transgressing in this regard.
Any student found not adhering to our terms and conditions will risk immediate disenrollment and possible permanent expulsion. Decisions will be based on collated data and the specific circumstances of each specific case. For more information on our Code of Conduct, refer to our Code of Conduct policy.
Our responsibility
We have made our terms and conditions available on our website as well as other processes and areas of adherence during onboarding to the bootcamp. We reserve the right to make changes. to these documents but will ensure to communicate this with our students (and their sponsors).
The student’s responsibility
Our students (and Sponsors) need to make sure they take the time to read through our terms and conditions. We do not take responsibility for any documentation that was not clearly read as it is all freely available to our students (and their sponsors).
If any of our students are found to fall in one of the above criteria, an intervention will be held in an attempt to remediate the situation. If the behaviour continues after the intervention, the student may be disenrolled. This will be at the discretion of HyperionDev.
Where there are allegations of HyperionDev’s staff being at fault, proper investigation of the matter will take place in accordance with our internal investigations policies and an outcome from this will then determine the relevant action that will be taken. The outcome determined by the investigation will be final.
It is important to again note that we have a refund policy in place which will determine if a refund amount is applicable, and if it is, what that amount will be.
We reserve the right to provide a student with a course extension for 3-12 months.
The student will be liable for a course extension fee, our student finance & collection consultant will advise the student on this amount need to be paid directly to the institution via our EFT process. [refer: 3.4 Banking details]. Our course extension offer applies to all students on our commercial Bootcamps.
Our loan-assisted students have 10 working days after their Bootcamp start date to request a switch for the following:
We reserve the right to allocate a new start date for a student who requests to switch Bootcamps. The loan-assisted student will be liable to pay the switch administration fee, our student finance & collection consultant will advise the student on the switch administration fee. Switch administration fees need to be paid directly to the institution via our EFT process. [refer: 3.4 Banking details]
Our Bootcamps run on a fixed schedule for three to six (3-6) months full-time (with the latter only being for the Immersive bootcamp) and six to twelve (6-12) months part-time (with the latter only being for the Immersive), either online or onsite. We aim to maintain consistent cohort progress and a stable student community at all times. Therefore, as a standard policy, we do not allow students to take a break/leave/holiday at any point during their bootcamp enrollment period.
The Emergency Pause Policy is only intended for use in genuine personal emergencies. It remains the student's (or sponsor's) responsibility to ensure that they keep up to date with their work and plan to ensure they are able to continue their studies in the face of commonplace challenges (e.g. hardware or software problems, loss of Internet connectivity, etc). We recognise that sometimes in the course of regular life, students face various challenges and begin to fall behind or become overwhelmed; in these circumstances the correct procedure is for the student to reach out to our Student Success department, which will assist them in organising academic support to help them cope and catch up.
Emergency Pauses are considered under the following conditions:
All Emergency Pause requests will be considered on merit on a case-by-case basis. In some cases, provisional approval may be granted, contingent on the receipt of appropriate supporting documentation within a period specified to the student. Where provisional approval is granted but supporting documentation is not forthcoming within a period of 30 days, the Emergency Pause will be considered not to have been granted, but the administration fee will be not waived.
All Emergency Pause requests are to be submitted through this form for processing by the Student Success team. HyperionDev reserves the right of sole discretion in all decisions relating to an Emergency Pause, or any other sort of extension.
You may only avail a maximum of one discount or promotional offer at any given time. Discounts may not be combined with any other ongoing offer/promotion/discount.
HyperionDev aims to create and sustain a learning environment that is safe and inclusive, enabling Students to benefit optimally from their learning experience, and adopts this Safeguarding and Disability Policy.
HyperionDev acknowledges its social, moral and legal obligations towards its students, adults at risk, and the disabled.
This policy recognises and gives effect to HyperionDev’s obligation to safeguard the wellbeing and safety of its students, with a specific emphasis on adults at risk. It also gives effect to the rights of disabled persons who seek to participate in activities.
This policy applies to HyperionDev as a whole, and all its staff, contractors, and representatives in their interactions with students, adults at risk, and disabled persons.
HyperionDev is committed to ensuring that it offers an adequately safeguarded and inclusive setting, and to ensure that it gives effect to the rights of people who use our services in environments free from discrimination, abuse, and neglect.
A vulnerable adult is someone aged 18 or over who receives or may need community care services because of a disability, age or illness and as a result of those needs is unable to take care of themself or is unable to protect themself against significant harm or exploitation. This can relate to physical, mental or psychological wellbeing or the potential to be drawn into sexual, financial or criminal exploitation and activity.
An adult may become at risk during their time at HyperionDev if they:
Adults as described above may not necessarily be at risk all of the time or at all. They may be at risk when they are not able to protect themselves against significant harm or exploitation.
It may be difficult to identify an applicant’s or Learner’s vulnerability or the possibility that they may become vulnerable to risk during their studies at HyperionDev.
Adults can also be victims of physical, emotional, sexual abuse or neglect. In addition, they can be vulnerable to financial, discriminatory or institutional abuse, modern slavery and self-neglect.
Modern Slavery is when individuals are coerced, deceived or forced into a life of abuse, servitude and inhumane treatment. This can be through human trafficking, forced labour or domestic servitude.
A disabled person is someone who has a physical or mental impairment, which impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.
We have a channel, specifically for declaring and gaining support with any disabilities challenges students may have. You can seek this support and make a declaration using the HyperionDev Skills Bootcamp Disability Declaration .
Welfare concerns include but are not limited to risk of suicide, self-harm, untreated mental health needs, going missing, domestic abuse, exploitation, serious self-neglect, risk of homelessness, or sexual abuse.
HyperionDev recognises that it has social, moral and legal obligations to safeguard the wellbeing and safety of adults at risk involved in any HyperionDev activities, whether they are conducted in person or online.
Disabled students may not be discriminated against, and must be treated fairly. This includes making reasonable adjustments to that effect.
If a student, member of staff, or member of the public is in immediate danger or at risk of harm to themselves or others call emergency services on 999. You should inform the relevant Designated Safeguarding Lead (DSL), our representative assigned to handle matters such as these promptly, as soon as possible:
Attention: Designated Safeguarding Lead safeguarding@hyperiondev.com
To record an incident via our form, you can use the HyperionDev Skills Bootcamp Safeguarding incident report or HyperionDev Skills Bootcamp Disability Declaration.
HyperionDev recognises that it has social, moral and legal obligations to safeguard the wellbeing and safety of adults at risk involved in any HyperionDev activities, whether they are conducted in person or online.
This document provides guidance to all staff members who are in regular contact with Learners (adults undergoing online tech bootcamp courses with HyperionDev) who may be considered at risk or vulnerable.
The term “safeguarding” describes the broader preventive and precautionary approach to planning and procedures required to protect vulnerable Learners from any potential harm or damage.
We acknowledge and inform all our staff who work with the Learners of a variety of potential abuse to which vulnerable Learners may be exposed. It is important to acknowledge that different types of abuse may be combined and that all staff must apply their best judgement when it comes to assessing the appropriateness of any intervention.
Through tailored student support services via our online platform and dedicated student support team, HyperionDev aims to provide effective support to any student who may be experiencing emotional and psychological problems.
Any students who declare that they are a vulnerable adult, or experience any learning challenges, relating to disabilities will receive the necessary support structure, consisting of an additional series of check-ins with these students during their learning, implemented via our Student Success team and a subset of our Student Progression Associates that are trained to work with vulnerable students. To report back on the additional support, plus any safeguarding issues raised by anyone on our team, the DSL also runs a once every two week internal safeguarding meeting to review such cases and log them in a once every two week written report.
HyperionDev aims to support students who have longer term mental health conditions, physical disabilities and/or learning difficulties and are able to make reasonable adjustments for these students to ensure they can study as independently as possible during their time at our bootcamps. Such additional support includes tailored mentoring, and other specialist help, as needed.
In respect of students with disabilities, we have a channel, specifically for declaring and gaining support with any disabilities challenges students may have. You can seek this support and make a declaration using the HyperionDev Skills Bootcamp Disability Declaration.
Learners may talk to any member of the Safeguarding committee about the support we offer. Admission to any HyperionDev educational opportunity is determined on the basis of the learner meeting the standard minimum enrolment and admissions criteria alone, and we practise nondiscrimination.
We specifically acknowledge that adjustments may be required by students with both neurodiverse and physical abilities, and assess such requests on a case-by-case basis so as to provide individualised responses and reasonable accommodation measures.
As with vulnerable adults in general, disabled students who find themselves in danger or at risk of harm should contact emergency services on 999(UK), and inform the relevant Designated Safeguarding Lead (DSL) or deputy as soon as possible.
HyperionDev acknowledges that disability is a private and confidential matter, and may only be disclosed to HyperionDev where the student requires us to consider the above mentioned reasonable adjustments. Disability information will only be shared when the necessary staff members and bodies involved in arranging and executing the student’s education need it in order to make such reasonable accommodations. Where information relating to the disability needs to be shared, the student will be informed beforehand as far as it is possible.
Abuse is a form of maltreatment. Somebody may abuse or neglect a vulnerable adult by inflicting harm or by failing to act to prevent harm. Abuse may occur in a family or in an institutional or community setting by those known to them or, more rarely, by others. Abuse may also take the form of self-harm. Abuse can take place wholly online, or technology may be used to facilitate offline abuse.
Abuse can take different forms and includes physical abuse, sexual abuse, emotional abuse and neglect. You may become aware of a concern through your own observations, something that someone else tells you about a person or something the person themselves tells you.
A member of staff could become an adult at risk at any time during their employment at HyperionDev. Colleagues may notice a change in appearance or behaviour, attendance or performance. Whilst these do not necessarily indicate abuse or neglect, they may indicate a cause for concern.
Staff members who are concerned about a colleague’s welfare or safety should let their colleague’s line manager know.
If someone tells you directly about a concern relating to their safety you should:
The Designated Safeguarding Lead will let you know the next steps once you have recorded your concern.
The Designated Safeguarding Lead may decide to:
HyperionDev will keep records of safeguarding concerns or allegations including details of how they were resolved, details of decisions reached and how those decisions were arrived at. These records will be kept securely for 6 years.
HyperionDev has a duty to share information with other agencies such as PREVENT Partners, Local Police Counterrorism Officers, Local Authority to safeguard adults at risk. HyperionDev will seek consent from the reporting child or adult at risk before sharing the safeguarding information confidentially to an authority or agency. However, information may be shared without consent if HyperionDev believes there is good reason to do so, and that the sharing of information will enhance the safeguarding of an adult at risk in a timely manner. Data protection law and regulations should not be seen as a barrier to sharing information about safeguarding.
Where HyperionDev decides to share information without consent there will be a record kept of the discussion and decision-making process to share that information.
Information should be shared on a need to know basis only, as judged by the Designated Safeguarding Lead and having taken advice from HyperionDev’s legal team.
We operate strict hiring processes, which include vetting and personal identification checks for all our staff, including part-time, full-time and contract staff. All staff working with vulnerable adults are given appropriate training in relation to spotting, raising and reporting concerns.
The nature of activities provided by HyperionDev (online tech bootcamps) is such that they do not fall within the definition of the “regulated activity” as defined by the Safeguarding of Vulnerable Groups Acts 2006.
HyperionDev has procedures and systems to ensure that DBS checks, or equivalent in the relevant jurisdiction, are obtained from all relevant staff as necessary.
The Counter-Terrorism and Security Act 2015 (CTSA) created a statutory duty for specified public authorities to 'have due regard to the need to prevent people from being drawn into terrorism', which HyperionDev recognises now applies to Skills Bootcamps providers.
Prevent is one of four strands of the government’s counter-terrorism strategy. Compliance with the duty in England is monitored by the Office for Students. HyperionDev’s approach to Prevent is primarily one of safeguarding the welfare of our Learners and staff. This is balanced against our commitment to freedom of speech and other key legislation. As part of our PREVENT duty we will continue to establish partnerships with relevant partners to facilitate to share of information such as Local Authorities, PREVENT Partners and Local Police Counterterroism Officers.
This policy and procedure is subject to The Equality Act 2010 which recognises the following categories of individual as Protected Characteristics: Age, Gender Reassignment, Marriage and Civil Partnership, Pregnancy and Maternity, Race, Religion and Belief, Sex (gender), Sexual orientation, Disability, Socio-economic Disadvantage. The term ‘student’ is used throughout the document to describe all learners, both full and part-time in all settings, including workplace learning, learners and HE learners.
This policy has been written in response to HM Government Prevent Duty Guidance for Further Education Colleges in England and Wales. This guidance was updated in July 2015 and is the subject of the duty under section 26 of the Counter-Terrorism and Security Act 2015 which applies to specified authorities including independent training providers.
Preventing the radicalisation of students is part of a Government initiative to develop a robust counter terrorism programme. The UK faces a range of terrorist threats. All the terrorist groups who pose a threat to us seek to radicalise and recruit people to their cause. The Government Prevent strategy seeks to:
A system of threat level has been created which represents the likelihood of an attack in the near future. The five levels are:
Training providers cater to the over 19 year age group, which include people from ethnically diverse, and socially and economically disadvantaged areas. Training Providers have a part to play in fostering shared values and promoting cohesion. Training Providers should focus on the risks of violent extremism, which represents the greatest threat at national level, while recognising that other forms of violence and extremism can and do manifest themselves within training settings.
To achieve these objectives, the strategy will concentrate on four areas:
To provide an ethos which upholds our core values of Transparency, Ambition, respectful, Guiding, Empowering, teamwork and Excellence for all students, staff and visitors and promotes equality and diversity and understanding. This will be achieved through:
To provide a curriculum which promotes knowledge, skills and understanding to build the resilience of students, by undermining extremist ideology and supporting the learner voice. This will be achieved through embedding equality, diversity and inclusion, wellbeing and community cohesion and British values and the understanding of the UK Government’s PREVENT strategy.
To ensure that staff are confident to take preventative and responsive steps working with partner professionals, families and communities. This will be achieved through:
To ensure that The HyperionDev monitors risks and is ready to deal appropriately with issues which arise. It will do this through:
Anti-radicalisation is a category under the safeguarding policy and procedures and any concern arising under this heading should be dealt with in the same way as other safeguarding concerns. To record a concern, you can use the HyperionDev Skills Bootcamp Safeguarding incident report or HyperionDev Skills Bootcamp Disability Declaration.
Web Content Accessibility Guidelines:
What's The Difference Between WCAG Level A, Level AA, and Level AAA?
UK Department for Education’s Special Educational Needs and Disability guidelines for further education providers:
SEND: guide for further education providers - GOV.UK
Gov.uk Disabled Person Education Rights:
Disability rights: Education - GOV.UK
Gov.uk Safeguarding Policy: Protecting Vulnerable Adults:
Safeguarding policy: protecting vulnerable adults - GOV.UK
Prevent Duty Guidance:
https://www.gov.uk/government/publications/prevent-duty-guidance
Advice & Support | Phone number/email address | Website |
---|---|---|
Advice on drugs | 0300 123 6600 | www.talktofrank.com |
Alcohol advice | 0300 123 1110 | www.drinkaware.co.uk |
Careers advice | 0800 100 900 | https://nationalcareers.service.gov.uk/ |
Childline | 0800 1111 | www.childline.org.uk |
Citizens Advice Bureau | See website for local CAB number | www.citizensadvice.org.uk |
Depression Alliance | 020 7407 7584 | www.depressionalliance.org |
DIAL (Disability Advice) | 0808 800 3333 | www.scope.org.uk |
Eating Disorders Association | Helpline: 0808 801 0677 Youthline: 0808 801 0711 |
www.b-eat.co.uk |
Equality & Human Rights Commission | 0800 800 0082 | www.equalityhumanrights.com |
Every Mind Matters | www.nhs.uk/every-mind-matters/ | |
Get Connected | 0203 993 5571 | www.getconnected.org.uk |
Gingerbread (Lone Parents) | 0207 428 5400 | www.gingerbread.org.uk |
HMRC (Tax) | 0300 200 3300 | www.gov.uk/contact-hmrc |
Mencap (Learning disability support) | 0808 808 1111 | www.mencap.org.uk |
MIND (Mental Health) | 0208 215 2243 | www.mind.org.uk |
National Bullying Helpline | 0845 2255787 | www.nationalbullyinghelpline.co.uk |
National Careers Service | 0800 100 900 | www.nationalcareersservice.direct.go v.uk |
National Centre for Domestic Violence | 0800 970 2070 | www.ncdv.org.uk |
NHS Choices | See website for local services | www.nhs.uk/Service-Search |
National Debt Line | 0800 808 4000 | www.nationaldebtline.org |
NHS Direct 111 | 111 | www.nhs.uk |
NHS Smoking helpline | 0300 123 1044 | www.nhs.uk/smokefree See website for local services www.nhs.uk/Service-Search |
NSPCC Child Protection | 0808 800 5000 | www.nspcc.org.uk |
Rapecrisis | 0808 802 9999 | rcewinfo@rapecrisis.org.uk www.rapecrisis.org.uk |
Royal Association for Deaf People | 0300 688 2525 | Text: 0300 688 2527 info@royaldeaf.org.uk Skype: reception_ch www.royaldeaf.org.uk |
Samaritans | Someone to talk to jo@samaritans.org 116 123 |
www.samaritans.org |
Saneline | 0300 304 7000 | www.sane.org.uk |
Suzy Lamplugh Trust – personal safety | National Stalking Helpline Tel: 0808 802 0300 info@suzylamplugh.org |
www.suzylamplugh.org |
The British Dyslexia Association | 0333 405 45557 | www.bdadyslexia.org.uk |
(The) Cystic Fibrosis Trust | 0300 373 1000 Email: helpline@cysticfibrosis.org.uk |
www.cysticfibrosis.org.uk |
(The) Dyspraxia Foundation Supporting children, families and adults with Dyspraxia | 01462 454986 | www.dyspraxiafoundation.org.uk |
The National Autistic Society | branchservices@nas.org.uk | Branches (autism.org.uk) Online branches (autism.org.uk) www.autism.org.uk |
The National Society for Epilepsy | 01494 601 400 Email: helpline@epilepsysociety.org. uk |
www.epilepsysociety.org.uk |
Trussel Emergency food & helpline | 0808 2082138 enquiries@trusselltrust.org |
Find a foodbank: www.trusselltrust.org/get-help/find-a-foodbank |
This Modern Slavery and Human Trafficking Statement is a response to Section 54(1), Part 6 of the Modern Slavery Act 2015 and relates to actions and activities for the financial year ending 31 December 2023.
HyperionDev / CoGrammar ('the Company', 'we', 'us' or 'our') is committed to preventing slavery and human trafficking violations in its own operations, its supply chain, and its products. We have zero-tolerance towards slavery and require our supply chain to comply with our values.
HyperionDev is committed to working towards the eradication of slavery and human trafficking. This document acknowledges the legislation and laws implemented by the Modern Slavery Act 2015 and details the steps that the organisation is taking to work towards the provision of the Act.
We are committed to ensuring that there is no slavery or human trafficking in its organisation and supply chains. This policy reflects our commitment to acting ethically and with integrity in all business relationships and implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.
HyperionDev / CoGrammar has business operations in the United Kingdom in relation to the offering of fully funded Skills Bootcamps. We operate in the education sector. The nature of our supply chains is as follows: We work with a number of key direct suppliers, who provide us with goods, such as equipment for our premises, and services, such as outsourced business processes, IT software and marketing services.
With respect to social compliance, we have a code of conduct for our suppliers. We and our suppliers:
For more information about the Company, please visit our website: https://www.hyperiondev.com/
We operate a number of internal policies to ensure that we are conducting business in an ethical and transparent manner.
These include the following:
Our safeguarding policy states how we actively look to protect everyone within HyperionDev and those who work with us.
We make sure our suppliers (if any) are aware of our policies and adhere to the same standards.
As part of our efforts to monitor and reduce the risk of slavery and human trafficking occurring in our supply chains, we have adopted the following due diligence procedures:
Our due diligence procedures aim to:
The Company has evaluated the nature and extent of its exposure to the risk of slavery and human trafficking occurring in its UK supply chain through evaluating the slavery and human trafficking risks of each new supplier. Due to the nature of our business, we assess ourselves to have a low risk of modern slavery in our business and supply chains.
Our supply chains are limited and we offer services from a restricted range of UK and overseas suppliers, mainly through UK government frameworks and the managed office spaces and universities we work in.
We do not consider that we operate in a high-risk environment because the business operates in this risk level environment because the majority of our supply chain is based in the UK and in low-risk industries, such as internet software and services.
We do not tolerate slavery and human trafficking in our supply chains. Where there is evidence of failure to comply with our policies and procedures by any of our suppliers, we will require that supplier to remedy the non-compliance.
The Company uses Key Performance Indicators (KPIs) to measure its effectiveness and ensure that slavery and human trafficking is not taking place in its business and supply chains. These KPIs are as follows:
We will train our staff about modern slavery issues and increase awareness within the Company.
The Company requires its staff to complete training and ongoing refresher courses on slavery and human trafficking. The company's training covers:
This training will be completed and refreshed annually in house.
DSL Training link:
E-Learning First Responder Training - NPCC Modern Slavery & Organised Immigration Crime Programme
Modern slavery training: resource page - GOV.UK
Modern slavery: how to identify and support victims - GOV.UK
Modern slavery victims: referral - GOV.UK
Our fully serviced office spaces are owned and managed by Soho House and Imperial College London.
Their Modern Slavery Statements can be found below:
Modern Slavery Statement | Soho House
Statement on Modern Slavery | Administration and support services | Imperial College London
Certificated Training for Staff:
Hope for Justice Learning Academy
This statement will be reviewed and updated every year.
This Students Complaints Procedure (SCP) describes the complaints policy for all programmes offered by HyperionDev in the United Kingdom. It seeks to ensure that student complaints are dealt with fairly and appropriately and are given careful consideration.
We regard a complaint as any expression of dissatisfaction about our action or lack of action, or the standard of service provided by us or on our behalf, via the processes set out in this document. “Complaints”, for purposes of this document, do not include any third-party complaints (cases where the dissatisfaction is caused by a party that is not HyperionDev), nor any academic complaints (dissatisfaction on marks assigned or academic progression, which is to be addressed during a 1:1 with the student’s mentor).
“Complaints,” for purposes of this document does not include complaints related to how HyperionDev stores and uses your data (which must be submitted Privacy Policy for more on how we store and use your data; also refer to the DfE’s Skills Bootcamps Privacy Notice; LRA Privacy Notice if you are on a DfE funded bootcamp).
Appeals against applications of the regulations, or decisions made by us are also considered as complaints.
HyperionDev is dedicated to providing a high-quality student experience.However, we recognise that students may sometimes become dissatisfied. Where concerns are brought to our attention, we commit to investigating the matters raised, clarifying regulatory or procedural issues, and, where appropriate, taking the necessary steps to provide remedy and redress.
If a student wishes to make a complaint, they should follow the guidance below.
It is understood that making a complaint is a serious matter and it is treated as such by HyperionDev. All submissions under this Procedure are treated confidentially and students should be assured that raising a grievance of any kind will not negatively impact their academic progress or standing with HyperionDev.
It is our principal aim to resolve any complaint or problem quickly, fairly, and simply at the informal stage. All informal complaints will be dealt with through our Education Student Success Support team.
All complaints will be recorded on an internal database and retained for future reference.
HyperionDev’s Complaint Policy has been made to meet and comply with the DfE’s executive agency, ESFA (Education and Skills Funding Agency).
Whilst dealing with any complaints, we will comply with several of our policies, including
The following process must always be followed, to ensure complaints are dealt with in the correct way, with a swift resolution.
When airing a complaint, the first step will entail bringing it to the attention of the HyperionDev Education Student Success Support team at www.hyperiondev.com/support. Alternatively, students may choose to make use of HyperionDev’s student surveys, circulated anonymously from time to time, to bring complaints to our attention.
If no relief follows after Informal Resolution procedures have been exhausted, the student may proceed to Formal Resolution as set out below.
All complaints that have not been resolved via Informal Resolution, must be directed to:
Stage 1 - Lodge
Process | |
---|---|
1-1 | Once a complaint has been raised via the channel above, acknowledgement of the complaint will be sent to you |
1-2 | An investigation will take place internally, looking at factual evidence, circumstances, staff and relevant parties. We may also contact you for any clarification. A summary of the complaint and actions will be logged in a tracker. |
1-3 | We aim to have a resolution within 15 working days from the date the complaint is raised via our escalation channel. However, if this is not possible, we will contact you to explain the reason for the delay, and the time extension required to provide a response to the complaint. |
If the complaint has been resolved, and is closed at this stage, issues identified, problems solved, and any recommended changes will be logged in a tracker. This will be submitted to HyperionDev’s SMT (Senior Management Team) via a summary of the tracker, to be discussed at the next complaints committee meeting, in order to ensure sustainable problem solving and complaint resolution, with this committee to be held at least once per quarter.
Stage 2 - Appeal
If you are unhappy with how we have dealt with your complaint, or the outcome, you can appeal by emailing the complaints@hyperiondev.com email address again, labelling your email as ‘Complaint Resolution Appeal’, and it will be referred to the below senior management team member. This must be done within 1 working day of receiving the outcome. They will use all documented actions and evidence, and aim to provide feedback within a further 10 working days.
Senior Management Team member (SMT)
Person name and email – Simone Botes - Success Lead
Process | |
---|---|
2-1 | Acknowledgement of the escalated complaint will be sent to you as soon as possible, we will aim to do so on the same day. Throughout this process, all actions will be documented for reference |
2-2 | Once all information is reviewed, contact will be made with all parties concerned |
2-3 | We will aim to respond to you with a final outcome to your complaint, in writing within 10 working days of the complaint being appealed. However, if this is not possible, we will contact you to explain the reason for the delay, and the time extension required to provide a final response to the complaint. |
If the complaint has been resolved, and is closed at this stage, issues identified, problems solved, and any recommended changes will be logged in a tracker. This will be submitted to HyperionDev’s SMT (Senior Management Team) via a summary of the tracker, to be discussed at the next complaints committee meeting, in order to ensure sustainable problem solving and complaint resolution, with this committee to be held at least once per quarter.
Stage 3
If you are still not satisfied with the outcome of your complaint and appeal, you may have the ability to appeal or escalate your complaint depending on the programme you are on with HyperionDev.
Please refer to your Student Undertaking Agreement for further details of this escalation policy that applies to your programme.
Please be aware that a prerequisite may be having followed this complaints process in full, giving HyperionDev a chance to give you a final decision on your complaint.