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Cogrammar
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Student Progression Associate

cape town

Intermediate

2 years experience

Posted 3 months ago

Job description:

The Student Progression Associate is passionate about seeing our students succeed in their drive to change into a career in tech.  They play an integral role in ensuring the continued success of our fast growing student base on our coding bootcamps, powered through www.hyperiondev.com. In this role you are the custodian of student queries from all channels, providing tier-one support, overseeing and ensuring  successful resolution of all student concerns in a timely manner, and implementing the Placements process for graduates to coordinate graduate events, placements events, and helping prepare graduates to on-board on our Connect platform for external placement as developers securing their first job in tech.  

This role involves day to day management of all tickets logged through our ticketing system, categorising all tickets according to type and urgency and facilitating escalations where applicable,  analysing data on tickets to inform product development and optimisation, tracking data and enrolments on our Connect platform, coordinating communications with graduates and hiring partners, and supporting our Head of Education, Head of Placements & Head of Student Success in iterating our business model and processes to improve NPS, student retention, graduation rates, placement rates & overall satisfaction. 

  • Analyse and report on data on a weekly and monthly basis relating to student concerns, queries, retention and progress issues  to the Head of Education
  • Analyse and report on data on a weekly and monthly basis relating to student & graduate enrolment in Connect processes including Connect profile completion
  • Analyse and report on data on a weekly and monthly basis relating to placement of graduates including hiring partner uptake, interview attendance and success rates, technical test attendance and success rates  
  • Work collaboratively with the development team to iterate on the Connect platform to maximise placement rates 
  • Provide premium, professional and personalised student support for assigned HyperionDev students
  • Support and contribute to maintaining, updating and defining student & graduate support processes and policies
  • Contribute to the successful placements of HyperionDev graduates through HyperionDev Connect 
  • Contribute to the overall HyperionDev brand recognition and credibility through student & graduate engagement campaigns

Requirements:

Essential

  • Near-perfect written and verbal communication skills
  • A university degree 
  • At least 1 years of experience in a customer support, recruitment, or data analytics role 
  • Fast learner, meticulous attention to detail.

Advantageous

  • Prior tech startup experience in a high-growth and ambitious environment
  • At least 2 years experience in a customer-facing role for a tech business
  • Experience with software development hiring & education processes
  • At least 6 months of software development experience 
  • Interest in recent pedagogical advances in computing and online education
  • Interest and experience in the coding education and ed-tech space

About company:

CoGrammar is an edtech startup that is dedicated to closing the global tech skills gap. We achieve this by integrating human mentorship and code review into the world's leading tech education brands. CoGrammar has also built and scaled its own coding education product - HyperionDev - which supports learners from over 40 countries in changing into fulfilling tech careers. HyperionDev rebranded to CoGrammar in August 2018.CoGrammar is recognised as one of the top edtech startups in Europe, Middle East, and Africa and in 2016 won first prize in Facebook's Innovation Challenge, gaining financial backing from both Facebook and Google. CoGrammar was originally launched from the University of Cambridge by Computer Science graduates and our senior leadership comprises of world-leading talent out of places such as Google, Amazon, Groupon, and 2U. We're a people-first company with a purpose that underlines everything we do. We're obsessed with the potential in people and challenge them to do their best work. We embrace a culture of growth and learning to deliver on our vision and ours is a relentless quest for improvement.

This job has been viewed 24836 times. 4 people applied.

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